本来想买个 DeepL Pro 玩一下,发现支付成功但是结束不了流程,跟客服反映了一下,没想到客服回复的这么恶心:
We have reviewed your case and regret to inform you that, due to internal policies, we have to reject your request to conclude a contract with us and therefore cannot offer you a DeepL Pro subscription.
看得气死我,直接用 ChatGPT 生成一个警告给他们,不告诉我原因我就投诉了:
Could you please clarify the issue with my account or any aspect that does not align with your policies? I have utilized my US bank account for the subscription payment, and I possess a valid ITIN number regulated by the IRS. I am unable to find any explicit rules indicating that I am ineligible to use DeepL Pro. Unless DeepL Pro is not available to everyone, I cannot see a valid reason for my rejection. If the reason remains undisclosed, I can only assume that DeepL may be exhibiting bias towards its customers, which would compel me to file a complaint with the BBB and other relevant authorities.
We have reviewed your case and regret to inform you that, due to internal policies, we have to reject your request to conclude a contract with us and therefore cannot offer you a DeepL Pro subscription.
看得气死我,直接用 ChatGPT 生成一个警告给他们,不告诉我原因我就投诉了:
Could you please clarify the issue with my account or any aspect that does not align with your policies? I have utilized my US bank account for the subscription payment, and I possess a valid ITIN number regulated by the IRS. I am unable to find any explicit rules indicating that I am ineligible to use DeepL Pro. Unless DeepL Pro is not available to everyone, I cannot see a valid reason for my rejection. If the reason remains undisclosed, I can only assume that DeepL may be exhibiting bias towards its customers, which would compel me to file a complaint with the BBB and other relevant authorities.